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Sales, customer service and order processing

Job Desription

The role involves supporting the sales team to enable timely, accurate and efficient processing of orders. A personable approach is essential in order to provide a high level of customer service when handling orders, the role will also involve being a point of contact for customers in relation to any queries they may have.

The ideal candidate will have previous experience of working in a fast paced administrational environment and possess accurate IT skills. Telesales or customer service experience is preferable.

KEY RESPONSIBILITIES:

  • The role involves managing incoming sales requests from existing and potential customers. This includes answering calls/emails concerning prices, stock availability, delivery times, account queries and technical support questions.
  • Ensuring all documentation is raised in a timely manner.
  • You will ensure the sales process is completed within reasonable timescales.
  • You will communicate progress with the customer in a confident and professional manner to ensure they are fully updated.
  • Ensure all documents are completed and filed in the correct place.
  • Raising quotes and processing orders according to the company’s IT systems and procedures.
  • Allocating stock.
  • Coordinating with the production team to ensure orders are built and shipped on time.
  • Manage order logistics, track shipments and be efficient in updating all parties concerned with a swift service in an attentive and compassionate manner.
  • Running various reports and updating and maintaining spreadsheets.
  • Developing and maintaining a high level of service for customers and dealerships.
  • Daily checking of orders processed.
  • Allocate time for cold calling upon request from management whenever such campaigns arise.
  • Deal with exports and overseas customers. An additional European language would be a bonus (such as French, German, Dutch, Spanish or Italian).

SKILLS/QUALIFICATIONS/EXPERIENCE:

  • The ideal candidate must be a highly motivated confident individual with the ability to think outside the box.
  • Experience in using an order processing and stock management system is desirable
  • Exceptional communication, interpersonal and time management skills are vital for this very high paced role.
  • Excellent written and verbal communications skills. (A big bonus is to be fluent in French, German, Dutch, Spanish or Italian).
  • The ability to deal in a confident, polite and professional manner when dealing with difficult Customers on the telephone/email.
  • Have a good level of knowledge of the Microsoft Suite of programs.
  • Have a good level of mathematical ability.
  • Excellent organisational skills with the ability to work both in a team and using own initiative.
  • Good eye for detail and accuracy.

Be confident to do occasional cold calling.
If you believe you are this kind of person, please send your CV to rami.akily@cyclotricity.com

Client Testimonials

I while ago I contacted you about buying an eKit for my bike and trying to work out the spec needed for attempting the coast2coast cycle ride (146 miles from the west coast of England to the east)

Paul.

I while ago I contacted you about buying an eKit for my bike and trying to work out the spec needed for attempting the coast2coast cycle ride (146 miles from the west coast of England to the east)

Paul.

I while ago I contacted you about buying an eKit for my bike and trying to work out the spec needed for attempting the coast2coast cycle ride (146 miles from the west coast of England to the east)

Paul.
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