Delivery is usually between one and five working days on all stock items, we will notify you if the delivery is going to take longer than this. Free delivery is for mainland UK only, please contact us for additional postage charges if purchasing in Northern Ireland, Highlands, Non Mainland Areas, British Isles, Republic of Ireland and Europe.
Assistance can be offered if you do not feel confident with assembly of any of our products. Most Bikes arrive 95% ready to ride (within mainland UK) with just the need to straighten the handlebars and fit the pedals. To do this only a minimal amount of tools are required, these will generally be a 15mm spanner and a set of allen keys. We will accept no liability for incorrect fitting here by our customers.
Once you receive your delivery, please go to our support section, download all relevant materials and follow the setup instructions.
We offer a 30 day return policy provided the products are returned in clean, re-salable condition with all tags intact and in their original packaging. Shipping costs for any returns are not covered (although we can arrange for our courier to collect the item for a fee). Damaged goods will incur salvage costs subject to the discretion of CycloTricity. All exchanges will incur a return shipping fee.