Delivery is usually between one and five working days on all stock items, we will notify you if the delivery is going to take longer.
Assistance can be offered if you do not feel confident with assembly of any of our products. Our bikes arrive 85% ready to ride with the need to straighten the handlebars, fit the pedals and install the front wheel. To do this only a minimal amount of tools are required- these will generally be a adjustable spanner and a set of allen keys. We will accept no liability for incorrect fitting here by our customers. Please see our facebook page and our youtube channel for video instructions on how to unbox your ebike.
Once you receive your delivery, please go to our support section, download all relevant materials and follow the setup instructions.
We offer a 30 day return policy provided the products are returned in clean, re-salable condition with all tags intact and in their original packaging. Shipping costs for any returns are not covered (although we can arrange for our courier to collect the item for a fee). Damaged goods will incur salvage costs subject to the discretion of CycloTricity. All exchanges will incur a return shipping fee.