COMPLETELY DEAD - NO DISPLAY

This means the brake levers are slightly pressed or faulty, the green CAP has not been plugged in, the throttle is faulty, there is a loose connection or the battery or the motor is faulty. Do the following tests to narrow the fault down:

1- Since you do not have a display, you would have been supplied with a small green cap instead to plug into the green connection of the system cable. Verify the cap is properly plugged in.
2- Unplug the Brake levers. If the issue persists only when the brake levers are plugged in, please contact us.
3- Unplug the system cable and motor cables from the controller and everything else. Plug them back in again with the arrows aligned.
4- Fully charge the battery and take a voltage reading when the battery is switched on and off. If it is on and fully charged yet still shows a lower voltage than 36V (or lower than 48V for 48V batteries), then send it to us for testing. If it shows more than the rated voltage, the battery is fine.

If none of the above helps, please send us the controller and throttle for testing so we work out whether it is the controller/throttle or the motor that is faulty. You can by all means send us the motor as well, but we recommend to start with the controller and throttle for now to save on postage cost.

What to do next:

1- Copy the link of this page from your browser. Contact us with a brief explanation and include the link of this page with your support request.

2- A technical advisor will be allocated to you and will contact you very soon. They will personally manage your case until it is resolved. 

3- If your product is under warranty, our technician will provide you with a unique number and a form which you must include with the items you send back to us. Please note, you must also provide proof of purchase with any items you send back under warranty.