COMPLETELY DEAD - YES - NO

This could either be that the brake levers are slightly pressed, the brake levers are faulty, a loose connection, or a faulty motor (the motor fault is unlikely). Do the following tests:

1- Unplug the brake levers from the system cable and see if this solves the problem. Please contact us if the problem resumes when plugging the brakes back in.

2- If unplugging the brakes doesn’t help. Unplug all connections from the controller and motor and plug them back in again.

3- If this doesn't help either, the controller must be sent back to us for testing so we can determine whether it is the controller or the motor that is causing the problem. Once we test the controller we can know whether it is the controller or the motor that requires repair/replacements.

What to do next:

1- Copy the link of this page from your browser. Contact us with a brief explanation and include the link of this page with your support request.

2- A technical advisor will be allocated to you and will contact you very soon. They will personally manage your case until it is resolved. 

3- If your product is under warranty, our technician will provide you with a unique number and a form which you must include with the items you send back to us. Please note, you must also provide proof of purchase with any items you send back under warranty.