Electric Bikes

Electric Bikes

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How comfortable are the eBikes in this section?

The adjustable stem, suspension forks, soft but sturdy saddles and the gripped handlebars give Cyclotricity eBikes a smooth ride.

What is the difference between a standard eBike and a ladies eBike?

Ladies bikes have a step through frame making it easier to get in the saddle. This differs from a standard frame design which some people have difficulty getting their leg over.

What is the cost of running an eBike?

Typically an average petrol car will cost 26 pence per mile just on petrol. Whereas an average electric push bike can travel a mile for less than 1 pence. After factoring in MOT's, insurance, road tax, maintenance, parking charges and air fresheners it works out quite a bit cheaper even if the bike is serviced 3 times a year. Thanks to improvements in technology ebikes can now be alternatives to a car as your mode of transport, and thanks to powerful batteries you can now complete your ride on a single charge.

Do you have to pedal e-Bikes constantly to make them work?

With our eBikes, you cycle as normal, but utilising the different output modes available, you can choose your level of assistance as you pedal. With a pedal assist system as long as the pedals are turned at 3 mph the motor will engage. If a throttle is used ( off road only ) no pedalling is necessary.

What is the lifespan of a battery ?

Depending on the length of your journeys- we would estimate about about 1000 full charges. If you have any questions, please get in touch!

Can I use my eBike to carry goods?

Yes you can, our hybrid bikes have a pannier rack to carry light loads and small bags without making a difference to your ride.

What are the aesthetic differences with an eBike?

At first glance, Cyclotricity models look like any other bikes. A closer look though will reveal a couple of key differences. A battery pack and a motor. The slim battery enclosure above the rear wheel ensures that it looks discreet, and will last you up to 30 miles before it needs a recharge. It powers the motor, which in turn drives the rear wheel, giving you a push for those tough uphill sections or alternatively powering you on to a faster speed!

Can I fit a throttle to my ebike?

Yes, but this needs to be done by the owner. Using a throttle electric bike is only legal in private lands & up to 6 kmh.

How fast can I go with an ebike?

To be road legal in the Uk ebikes must be restricted to 250watts and 15.5mph or 24.9kmh. This covers public roads and cycle paths/ shared use paths. Off road ebikes can be de restricted to increase the speed & power output but until experienced at riding off road it isn't advisable.

Do I need a licence or insurance for riding an ebike?

If you have an electrically assisted pedal cycle no licence, insurance or road tax is required for riding on UK roads or cycle paths if the motor is restricted to 250watts and 15.5mph or 24.9kmh. The rider must also be over 14 years of age. If the motor exceeds this and is used on roads and cycle paths it is classed as a motor vehicle and must be registered, insured, licenced and taxed. A motorcycle helmet is compulsory and the use of full finger gloves are advised. Throttles purchased after January 1st 2016 that assist past 3.7mph or 6kmh are for off road use only.

What size of wheel do I need?

Your wheel size will be written on the sidewall of your current tyre eg. 26 x 1.95 or ( 50-559). Alll modern bicycle wheels measure smaller than the relevant tyre size. 28" / 29'er / 700 = 622mm or 24.5 " 27.5" = 584mm or 23" 26" = 559mm or 22" For example, with the tyre fitted a 26" wheel will then measure 26".

What distance can I get from a fully charged battery ?

Based on a rider weight of 90kg or 14 stone, on smooth, flat terrain with no added weight e.g. pannier bags the distances are as follows; 36/9 battery 25-30 miles, 36/11 battery 30-35 miles, 36/15 battery 40-45 miles. 36/17 battery 45-50 miles. These will vary slightly depending on the level of assistance given by the motor and the use of a throttle. 48 volt batteries will drain faster due to the higher wattage and voltage of the motor it is connected to.

How do I get the most out of my battery ?

Charge the battery for 12 hours before fully discharging. Do this 3 times to condition the battery. After this charge as normal. if not used regularly charge once a month for up to 10 hours ( for a 19 amp battery ). If stored for the winter keep it indoors ideally at room temperature.

Where's my stuff ?

The shipping note emailed to you contains the tracking number and the name of the courier company. Delivery is next working day, unless it extends over a UK holiday. We use TNT for overseas deliveries, Tuffnells for bikes and APC for kits, parts and folding bikes.

Are ebikes heavy ?

Our bikes start at 19kg for the Wallet folding model and go up to 25kg for the Stealth mountain bike. This will vary slightly depending on the size of frame,motor and battery.

What size of bike do I need?

Unlike a child's bike which is measured by wheel size, adult bikes are measured by frame size. 20" bikes fit people 5'10 to 6' 2". 19" bikes fit people 5' 9" to 5' 11". 18" bikes fit people 5' 8" to 5' 10". 17" bikes fit people 5' 7" to 5' 9". 16" bikes fit people 5' 5" to 5' 7". Folding bikes fit people from 5' 1" to 6' 1". This guide is accurate for the majority of people but there are exceptions depending on riding style.

Can I use the bike in the rain ?

Yes, if fitted correctly the system is water resistant. It can be used in rain showers but not submerged. As with any bike the use of power washers for cleaning is NOT advised. It will remove grease from areas that need to be kept lubricated. Regular cleaning and maintenance is recommended to get the most of your bicycle. As with all bikes the chain should be wiped with a clean dry cloth and lightly re oiled after use in the rain.

Can I ride the bike without the motor being on ?

Yes, the bike will ride fine without the assistance being on. Our bikes do have higher gears fitted than many non electric bikes but until riding uphill this isn't noticeable. The extra weight of the electrics will make the bike feel a little sluggish and slow to accelerate.

Can I use the bike under the influence of alcohol ?

It is an offence to operate e-bikes while impaired by alcohol (or drugs ), even if the blood alcohol level is below .08. If banned because of a DUI, you're not allowed to ride an e-bike, even though you don't need a licence to ride one.

Who can service an ebike and how often ?

As many independent bike shops now sell ebikes they also have the ability to service them. As with any bike, we advise having it serviced every 5 or 6 months if used leisurely. If used for commuting daily then every 3 or 4 months. Replacement mechanical parts eg chains, brake pads etc are standard components and can be sourced locally.

Can I refit the gears from my current rear wheel onto a new motored one ?

The rear drive motors are compatible with 3, 5, 6, 7, 8, 9 or 10 speed freewheels (not compatible with cassette sprockets, i.e. if your bike is fitted with a cassette, you can purchase a freewheel together with your kit for it to fit). If you have a single speed bike, you can install a 3 speed freewheel for compatibility (and use only one of the 3 speeds). This will give more options for a better chainline.

Will the wheel fit my frame ?

The rear dropouts on your bike need to have 135mm clearance for the rear wheel to fit The fork has to have 100mm between the dropouts to fit a front wheel ( which is the case with the majority of modern bikes ). Our motor wheels have a 9mm diameter nutted axle front and rear, which will fit most modern bikes with the exception of high end mountain bikes with an oversize Maxle system.

Do I need to buy an LCD computer to make the kit operate ?

The LCD computer is necessary to unlock the full power of these high power motors. Can be purchased at a later stage if full power is not immediately needed..

I have limited space to store a bike, how big are they ?

Our folding electric bike measures 80cm high x 100cm long x 30cm wide. This will fit most large cupboards, car rear seats and motor homes.

Is the battery removable for charging ?

All the battery types ( with the exception of the folding bikes ) are removable for recharging and to prevent theft. They come with two keys as standard which lock the battery to the accompanying bracket. Each key set is different, so it is best to separate the keys in case one is lost. Each lock barrel has a number that matches the number on the keys ( handy if you own more than one battery ).

How do I get the pedals to fit ?

The end of the pedals are marked with an L for left or an R for right. The left pedal is for the crank arm without the chainring on it. The right is for the arm with the ring. Both pedal threads should be lightly greased to assist fitting and in case of removal at a later date. The left pedal threads on anti clockwise and should go on easily by hand. If this is not the case it may be going on squint ( cross threaded ). The right pedal threads on clockwise. Once fitted both pedals should be fully tightened with a 15mm spanner. This prevents the pedals unscrewing and damaging the crank arms.

Can I change the non electric components?

Our non electric parts are bicycle industry standard size eg. 27.2mm seatpost, 25.4 handlebar clamp diameter. We are aware that bar width, stem length, saddle padding etc. are personal preference. Most local bike shops stock a range of parts to customise the bike for the owner, be it extra wide riser bars, shorter steeper stems or inline seatposts.

Can I visit the premises to see the ebikes/kits first?

As we are an online company we don't have a dedicated showroom, but you are welcome to pop in to our headquarters anytime between 10am & 4pm, Monday to Friday. If you can phone first to let us know your coming we can charge some batteries in preparation. Like most independent bike shops we accept donations of biscuits.

Can I pay for an ebike through a ride to work scheme?

We accept vouchers from Cyclescheme, Bike Plus, Halfords cycle2work and Caboodle. Your employer will be able to tell you which one they use, when it can be used and how much you can spend.

I got a puncture in the rear tyre can you send a new tube under warranty?

Tyres, inner tubes, brake pads and the gear system are classed as wear & tear items and are not covered in the warranty by any bike manufacturer. Investing in heavy duty tyres will reduce the chance of a puncture in the future. Regular maintenance of the gears will ensure smooth running and a better functionality.

How do I fit a throttle to my bike?

What do I do with the plastic ring on the motor hub?

The black plastic ring is there to make the 6 rotor bolts easier to remove. If rim brakes are used it can be left in situ. If disc brakes are used this ring should be discarded before replacing it with your rotor, using the same 6 bolts. A small amount of threadlock is beneficial when refitting the bolts to prevent them from coming loose.

My ebike is 14 months old & has developed a problem. As it wasn't used for 3 months over winter is it still within warranty?

Your warranty runs for 12 months from date of delivery for the original owner only. Warranty is non transferable.

My friend has offered me the use of his 48 volt battery can I use it in place of my 36 volt one?

Like anything electrical, the system is designed to run a specific size of battery. A 48 volt battery has too much power for a 36 volt system, leading to the controller burning out and potentially damaging the rest of the electrics.

Are disc brakes better than rim brakes?

Cable actuated disc brakes are better in poor weather and will work even if the rim is buckled. The rim doesn't get worn down because the pads are impacting on a disc instead. The pads are made of a harder compound than rim brake pads and will last longer before needing replaced. The same type of cable is used in both rim and disc brake systems. Servicing or adjusting both types of brake is very simple. Hydraulic disc brakes are more effective in stopping than the cable disc brakes. Servicing a hydraulic brake can be messy and isn't quite as easy.

I can only get 3 of the 4 lights to turn green on my battery, is this normal?

This is normal..The first light is always red, even when fully charged. The red light is an indication of low power.

My de restricted 1000w wheel doesn't exceed 30mph, is it faulty?

The de restricted 1000w rear motor wheel is described has having a top speed of 25mph. As it exceeds this it is not faulty. If more speed is required a 1500w motor will do this. The wheel is designed to assist the rider but not do all the work.

How do I fit the Torque Arm?

Will a 250w kit fit my road bike?

The kit will fit, but modifications will have to be made. The LED/LCD and throttle will need to be fitted to a handlebar extension ( a T shaped bar that extends out from the stem). Bikes with oversize bottom brackets eg Hollowtech, may have trouble fitting a PAS sensor due to the axle diameter and distance from the frame to the crank arm. The rims we use are primarily designed for use with hybrid tyres eg 28mm upwards. Not all road bikes will accept this width of tyre.

What's the difference between a cassette and a freewheel?

A cassette is a series of rings that slide onto a body on the rear hub and held in place by a lock ring. A freewheel is a one piece unit that has the body built in and threads onto the hub. Most cassettes have 8 rings or more, whereas freewheels usually contain 8 or less. Many low end or older bikes will use a freewheel system. A cassette requires tools for fitting, a freewheel doesn't.

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