Frequently Asked Questions

How comfortable are the eBikes in this section?

The adjustable stem, suspension forks, soft but sturdy saddles and the gripped handlebars give Cyclotricity eBikes a smooth ride.


What is the difference between a standard eBike and a ladies eBike?

Ladies bikes have a step through frame making it easier to get in the saddle. This differs from a standard frame design which some people have difficulty getting their leg over.


What is the cost of running an eBike?

Typically an average petrol car will cost 26 pence per mile just on petrol. Whereas an average electric push bike can travel a mile for less than 1 pence. After factoring in MOT's, insurance, road tax, maintenance, parking charges and air fresheners it works out quite a bit cheaper even if the bike is serviced 3 times a year. Thanks to improvements in technology ebikes can now be alternatives to a car as your mode of transport, and thanks to powerful batteries you can now complete your ride on a single charge.


What’s included in an electric bike conversion kit UK?

Motor: 250W brushless hub, comes integrated in a wheel size of your choice (reaches maximum speed allowed by UK/EU regulation, i.e. 15.5mph)

Wheel sizes avilable: 20", 24", 26",27.5", 28" ( 700c ), or 29er

Wheel material: Double walled alloy rim with reinforced spokes to withstand extra pressure.

Throttle: thumb type – gradual lever, the further it is pressed, the more power is provided.

Brake compatibility: Compatible with both disc brakes and V-brakes

Controller: 14A max current.

Cables: Motor cable and system cable (designed for simplicity and minimal wiring) Box: for mounting the controller (for use with a frame battery)

Fork compatibility: Minimum 100mm between fork drop-outs (which is the vast majority of forks).

Apart from a battery, the above is all that is needed to fully convert a bicycle into an electric bike. All our kit packages include these essential items. All you need to add is a battery (and the optional PAS upgrade if required).

While this kit is powered through the use of a throttle, you can also add a Pedal Assistance System to upgrade your kit with further functions.


Pedal Assist System Upgrades

Why not upgrade your conversion kit by adding one of our optional Pedal Assistance Systems (PAS)? A Pedal Assistance System is a device that senses your pedalling and makes your kit give automatic assistance, i.e. you do not have to press the throttle throughout your journey.

We have two PAS packages on offer:

Pedal Assistance System with LED Dashboard (Basic) This is our basic PAS upgrade which includes a handlebar dashboard allowing you to shift between three power levels; low, medium or high. Compatible with the 250W and the 500W systems only. Pedal Assistance System with LCD Computer (Advanced) This is our top of the range electric bike kit upgrade for you who want to combine your conversion kit with state of the art technology, yet at a surprisingly good value. This package combines a Pedal Assistance System with an advanced LCD handlebar monitor which, not only gives you five levels of power, but also displays your speed, journey distance, time, average speed and many other readings. Compatible with the 250W, 500W and 1000W systems.

Although these are optional upgrades, you are highly recommended to install a Pedal Assistance System as it will transform your riding experience and improve the longevity of the battery. You can add one of these packages to your cart from the “Prices” tab.

IMPORTANT: If you wish to include a Pedal Assistance System with your eKit, the bottom bracket on your bike needs to be a Square Taper type (which is the most common bottom bracket on ordinary bikes). If you don’t have a square taper bottom bracket, you may need to replace it as well as the crank arms to make your bike compatible with the PAS. If in doubt, please consult a bike service shop on how to fit a square taper bottom bracket on your bike. Alternatively, you may opt for purchasing the LED/LCD Dashboard only without the PAS if you want the Display functions but prefer not to fiddle with your bottom bracket.


Which ekit is right for me?

The most cost effective strategy in a kit purchase is working out in advance what you’ll generally use it for. That way, you can pick a variation suitable for your needs without adding unnecessary costs. Front and rear drive kits both have their own unique characteristics. We have divided our kits into three categories that generally cover the needs of most people. To help you narrow down what’s right for you, here is a summary the main differences of this particular kit compared to its rear drive counterparts:

250W Front Drive

The front drive kit is a geared hub motor which means it is a lot smaller and lighter than either of its rear drive counterparts, in fact, it is barely noticeable as a motor once installed. In other words, if a lightweight and well disguised kit is of importance, this is a good option to consider. Combined with pedaling, it gives an all wheel drive experience offering better stability and weight distribution with the battery. It is also a lot simpler to install than a rear drive as there is no need to readjust any gears.
Even though 250W is less power than the other two categories, remember that 250W is the maximum power legally allowed on-road, so it is a perfectly adequate hill climber with equivalent power to the majority of purpose built electric bikes on the market.
The front drive kit is also the most cost effective, in other words, if you intend to use the kit on-road most of the time, this would be the pragmatic choice.

500W Rear Drive

We’ve introduced this category as it uses the same 36V batteries as the front drive motors. Which makes this kit strike the perfect balance between cost and power. Prices are not much higher than the 250W front drive but with the benefit that once you add the LCD computer, you can de-restrict it ( for off road only ) and get a glimpse of some of the power that you can experience with the high power off-road kits. In other words, it is the best of both worlds at great value. This kit is recommended for you who are on a budget, does most of cycling on-road, but want the occasional off-road fun added. Please note that the kit will be supplied restricted to 250W by default and will require the LCD add-on to de-restrict it to the full 500W for off-road use.

1000W Rear Drive

This category has been developed purely for the thrill seekers among us. Since it’s a 48V system, the battery makes it more costly than its counterparts. Having said that, it offers an adrenaline fueled ride rarely found in conversion kits. Unlike the 500W version which was mainly created for on-road use (and some occasional off-road fun), this kit has been purely developed for an enhanced off-road experience packed with torque and power. This kit will propel you to speeds up to 50km/h and climb incredibly steep hills. This kit is recommended for the outdoorsy spirit, the mountain biker and you who appreciate the exhilaration that comes with speed and power. We’ve developed this configuration specifically for you and made this kit especially to satisfy the thrill you seek! Please note that the kit will be supplied restricted to 250W by default and will require the LCD add-on to de-restrict it to the full 1000W for off-road use.


Do you have to pedal e-Bikes constantly to make them work?

With our eBikes, you cycle as normal, but utilising the different output modes available, you can choose your level of assistance as you pedal. With a pedal assist system as long as the pedals are turned at 3 mph the motor will engage. If a throttle is used ( off road only ) no pedalling is necessary.


What is the lifespan of a battery ?

Depending on the length of your journeys- we would estimate about about 1000 full charges. If you have any questions, please get in touch!


Can I use my eBike to carry goods?

Yes you can, our hybrid bikes have a pannier rack to carry light loads and small bags without making a difference to your ride.


What are the aesthetic differences with an eBike?

At first glance, Cyclotricity models look like any other bikes. A closer look though will reveal a couple of key differences. A battery pack and a motor. The slim battery enclosure above the rear wheel ensures that it looks discreet, and will last you up to 30 miles before it needs a recharge. It powers the motor, which in turn drives the rear wheel, giving you a push for those tough uphill sections or alternatively powering you on to a faster speed!


Is an electric mountain bike right for me?

This mainly depends on the type of riding you are doing. These bikes are great fun off road and made to be more durable than standard ebikes.

However they do tend to weigh slightly more and have high powered systems that can only be used in specific area's.


Can I fit a throttle to my ebike?

Yes, but this needs to be done by the owner. Using a throttle electric bike is only legal in private lands & up to 6 kmh.


I hear people using a lot of different terms for these bikes are they all the same?

The simple answer is yes! You will hear many different terms for these bike such as motorized bicycle, battery bike, electric bike motor, pedelec, ebike etc but they all refer to a bike that is propelled by an electric wheel for bikes.
eBikes are a growing trend and terminology seems to grow within the culture.


How fast can I go with an ebike?

To be road legal in the Uk ebikes must be restricted to 250watts and 15.5mph or 24.9kmh. This covers public roads and cycle paths/ shared use paths. Off road ebikes can be de restricted to increase the speed & power output but until experienced at riding off road it isn't advisable.


Do I need a licence or insurance for riding an ebike?

If you have an electrically assisted pedal cycle no licence, insurance or road tax is required for riding on UK roads or cycle paths if the motor is restricted to 250watts and 15.5mph or 24.9kmh. The rider must also be over 14 years of age. If the motor exceeds this and is used on roads and cycle paths it is classed as a motor vehicle and must be registered, insured, licenced and taxed. A motorcycle helmet is compulsory and the use of full finger gloves are advised. Throttles purchased after January 1st 2016 that assist past 3.7mph or 6kmh are for off road use only.


What size of wheel do I need?

Your wheel size will be written on the sidewall of your current tyre eg. 26 x 1.95 or ( 50-559). Alll modern bicycle wheels measure smaller than the relevant tyre size. 28" / 29'er / 700 = 622mm or 24.5 " 27.5" = 584mm or 23" 26" = 559mm or 22" For example, with the tyre fitted a 26" wheel will then measure 26".


What distance can I get from a fully charged battery ?

Based on a rider weight of 90kg or 14 stone, on smooth, flat terrain with no added weight e.g. pannier bags the distances are as follows; 36/9 battery 25-30 miles, 36/11 battery 30-35 miles, 36/15 battery 40-45 miles. 36/17 battery 45-50 miles. These will vary slightly depending on the level of assistance given by the motor and the use of a throttle. 48 volt batteries will drain faster due to the higher wattage and voltage of the motor it is connected to.


How do I get the most out of my battery ?

Charge the battery for 12 hours before fully discharging. Do this 3 times to condition the battery. After this charge as normal. if not used regularly charge once a month for up to 10 hours ( for a 19 amp battery ). If stored for the winter keep it indoors ideally at room temperature.


Where's my stuff ?

The shipping note emailed to you contains the tracking number and the name of the courier company. Delivery is next working day, unless it extends over a UK holiday. We use TNT for overseas deliveries, Tuffnells for bikes and APC for kits, parts and folding bikes.


Are ebikes heavy ?

Our bikes start at 19kg for the Wallet folding model and go up to 25kg for the Stealth mountain bike. This will vary slightly depending on the size of frame,motor and battery.


Can I fit the kit myself ?

The kits are designed to be easy to fit. They come with colour coded cables and push fit connectors .A degree in engineering isn't required just common sense, cable ties and hand tools. We have nstallation instructions on the website under "support ". Alternatively your local bike shop can fit it for you for a small fee.


What torque does the motor generate ?

The 250w motor puts out 28nm of torque. The 500w motor puts out 35nm of torque. The 1000w motor puts out 46nm of torque.


What size of bike do I need?

Unlike a child's bike which is measured by wheel size, adult bikes are measured by frame size. 20" bikes fit people 5'10 to 6' 2". 19" bikes fit people 5' 9" to 5' 11". 18" bikes fit people 5' 8" to 5' 10". 17" bikes fit people 5' 7" to 5' 9". 16" bikes fit people 5' 5" to 5' 7". Folding bikes fit people from 5' 1" to 6' 1". This guide is accurate for the majority of people but there are exceptions depending on riding style.


Can I use the bike in the rain ?

Yes, if fitted correctly the system is water resistant. It can be used in rain showers but not submerged. As with any bike the use of power washers for cleaning is NOT advised. It will remove grease from areas that need to be kept lubricated. Regular cleaning and maintenance is recommended to get the most of your bicycle. As with all bikes the chain should be wiped with a clean dry cloth and lightly re oiled after use in the rain.


Can I ride the bike without the motor being on ?

Yes, the bike will ride fine without the assistance being on. Our bikes do have higher gears fitted than many non electric bikes but until riding uphill this isn't noticeable. The extra weight of the electrics will make the bike feel a little sluggish and slow to accelerate.


Can I use the bike under the influence of alcohol ?

It is an offence to operate e-bikes while impaired by alcohol (or drugs ), even if the blood alcohol level is below .08. If banned because of a DUI, you're not allowed to ride an e-bike, even though you don't need a licence to ride one.


Who can service an ebike and how often ?

As many independent bike shops now sell ebikes they also have the ability to service them. As with any bike, we advise having it serviced every 5 or 6 months if used leisurely. If used for commuting daily then every 3 or 4 months. Replacement mechanical parts eg chains, brake pads etc are standard components and can be sourced locally.


Can I refit the gears from my current rear wheel onto a new motored one ?

The rear drive motors are compatible with 3, 5, 6, 7, 8, 9 or 10 speed freewheels (not compatible with cassette sprockets, i.e. if your bike is fitted with a cassette, you can purchase a freewheel together with your kit for it to fit). If you have a single speed bike, you can install a 3 speed freewheel for compatibility (and use only one of the 3 speeds). This will give more options for a better chainline.


Will the wheel fit my frame ?

The rear dropouts on your bike need to have 135mm clearance for the rear wheel to fit The fork has to have 100mm between the dropouts to fit a front wheel ( which is the case with the majority of modern bikes ). Our motor wheels have a 9mm diameter nutted axle front and rear, which will fit most modern bikes with the exception of high end mountain bikes with an oversize Maxle system.


Do I need to buy an LCD computer to make the kit operate ?

The LCD computer is necessary to unlock the full power of these high power motors. Can be purchased at a later stage if full power is not immediately needed..


I have limited space to store a bike, how big are they ?

Our folding electric bike measures 80cm high x 100cm long x 30cm wide. This will fit most large cupboards, car rear seats and motor homes.


Is the battery removable for charging ?

All the battery types ( with the exception of the folding bikes ) are removable for recharging and to prevent theft. They come with two keys as standard which lock the battery to the accompanying bracket. Each key set is different, so it is best to separate the keys in case one is lost. Each lock barrel has a number that matches the number on the keys ( handy if you own more than one battery ).


How do I get the pedals to fit ?

The end of the pedals are marked with an L for left or an R for right. The left pedal is for the crank arm without the chainring on it. The right is for the arm with the ring. Both pedal threads should be lightly greased to assist fitting and in case of removal at a later date. The left pedal threads on anti clockwise and should go on easily by hand. If this is not the case it may be going on squint ( cross threaded ). The right pedal threads on clockwise. Once fitted both pedals should be fully tightened with a 15mm spanner. This prevents the pedals unscrewing and damaging the crank arms.


Can I change the non electric components?

Our non electric parts are bicycle industry standard size eg. 27.2mm seatpost, 25.4 handlebar clamp diameter. We are aware that bar width, stem length, saddle padding etc. are personal preference. Most local bike shops stock a range of parts to customise the bike for the owner, be it extra wide riser bars, shorter steeper stems or inline seatposts.


How do I fit the easy fit PAS Upgrade?


How do I fit a pannier rack battery?


Can I visit the premises to see the ebikes/kits first?

Feel free to pop in anytime between 10am & 4pm, Monday to Friday. If you can phone first to let us know your coming we can charge some batteries in preparation. Like most independent bike shops we accept donations of biscuits.


Can I pay for an ebike through a ride to work scheme?

We accept vouchers from Cyclescheme, Bike Plus, Halfords cycle2work and Caboodle. Your employer will be able to tell you which one they use, when it can be used and how much you can spend.


I got a puncture in the rear tyre can you send a new tube under warranty?

Tyres, inner tubes, brake pads and the gear system are classed as wear & tear items and are not covered in the warranty by any bike manufacturer. Investing in heavy duty tyres will reduce the chance of a puncture in the future. Regular maintenance of the gears will ensure smooth running and a better functionality.


How do I fit a throttle to my bike?


What do I do with the plastic ring on the motor hub?

The black plastic ring is there to make the 6 rotor bolts easier to remove. If rim brakes are used it can be left in situ. If disc brakes are used this ring should be discarded before replacing it with your rotor, using the same 6 bolts. A small amount of threadlock is beneficial when refitting the bolts to prevent them from coming loose.


My ebike is 14 months old & has developed a problem. As it wasn't used for 3 months over winter is it still within warranty?

Your warranty runs for 12 months from date of delivery for the original owner only. Warranty is non transferable.


My friend has offered me the use of his 48 volt battery can I use it in place of my 36 volt one?

Like anything electrical, the system is designed to run a specific size of battery. A 48 volt battery has too much power for a 36 volt system, leading to the controller burning out and potentially damaging the rest of the electrics.


Are disc brakes better than rim brakes?

Cable actuated disc brakes are better in poor weather and will work even if the rim is buckled. The rim doesn't get worn down because the pads are impacting on a disc instead. The pads are made of a harder compound than rim brake pads and will last longer before needing replaced. The same type of cable is used in both rim and disc brake systems. Servicing or adjusting both types of brake is very simple. Hydraulic disc brakes are more effective in stopping than the cable disc brakes. Servicing a hydraulic brake can be messy and isn't quite as easy.


I can only get 3 of the 4 lights to turn green on my battery, is this normal?

This is normal..The first light is always red, even when fully charged. The red light is an indication of low power.


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