Frequently Asked Questions

FAQ

  • What is the cost of running an eBike?

    Typically an average petrol car will cost 26 pence per mile just on petrol. Whereas an average electric push bike can travel a mile for less than 1 pence. After factoring in MOT's, insurance, road tax, maintenance, parking charges and air fresheners it...
    Read more

  • Can I use my eBike to carry goods?

    Yes you can, our hybrid bikes have a pannier rack to carry light loads and small bags without making a difference to your ride.


    Read more

  • Can I fit a throttle to my ebike?

    Yes, but this needs to be done by the owner. Using a throttle electric bike is only legal in private lands & up to 6 kmh.


    Read more

  • What size of wheel do I need?

    Your wheel size will be written on the sidewall of your current tyre. For example. 26 x 1.95 or (50-559) means you need a 26” eKit. Pick the appropriate conversion kit size expending on what is written on your current tyre. Of course, if you select ou...
    Read more

  • Are ebikes heavy ?

    Our bikes start at 19kg for the Wallet folding model and go up to 25kg for the Stealth mountain bike.
    This will vary slightly depending on the size of frame,motor and battery.


    Read more

  • What size of bike do I need?

    Unlike a child's bike which is measured by wheel size, adult bikes are measured by frame size. 20" bikes fit people 5'10 to 6' 2". 19" bikes fit people 5' 9" to 5' 11". 18" bikes fit people 5' 8" to 5' 10". 17" bikes fit people 5' 7" to 5' 9". 16" bike...
    Read more

  • Can I use the bike in the rain ?

    Yes, if fitted correctly the system is water resistant. It can be used in rain showers but not submerged. As with any bike the use of power washers for cleaning is NOT advised. It will remove grease from areas that need to be kept lubricated. Regular c...
    Read more

  • Can I ride the bike without the motor being on ?

    Yes, the bike will ride fine without the assistance being on. Our bikes do have higher gears fitted than many non electric bikes but until riding uphill this isn't noticeable. The extra weight of the electrics will make the bike feel a little sluggish ...
    Read more

  • Can I use the bike under the influence of alcohol ?

    It is an offence to operate e-bikes while impaired by alcohol (or drugs ), even if the blood alcohol level is below .08. If banned because of a DUI, you're not allowed to ride an e-bike, even though you don't need a licence to ride one.


    Read more

  • Who can service an ebike and how often ?

    As many independent bike shops now sell ebikes they also have the ability to service them. As with any bike, we advise having it serviced every 5 or 6 months if used leisurely. If used for commuting daily then every 3 or 4 months. Replacement mechanica...
    Read more

  • Is the battery removable for charging ?

    All the battery types ( with the exception of the folding bikes ) are removable for recharging and to prevent theft. They come with two keys as standard which lock the battery to the accompanying bracket. Each key set is different, so it is best to sep...
    Read more

  • How do I get the pedals to fit ?

    The end of the pedals are marked with an L for left or an R for right. The left pedal is for the crank arm without the chainring on it. The right is for the arm with the ring.
    Both pedal threads should be lightly greased to assist fitting and in ...
    Read more

  • Can I change the non electric components?

    Our non electric parts are bicycle industry standard size eg. 27.2mm seatpost, 25.4 handlebar clamp diameter. We are aware that bar width, stem length, saddle padding etc. are personal preference. Most local bike shops stock a range of parts to customi...
    Read more

  • Can I visit the premises to see the ebikes/kits first?

    As we are an online company we don't have a dedicated showroom, but you are welcome to pop in to our headquarters anytime between 10am & 4pm, Monday to Friday. If you can phone first to let us know your coming we can charge some batteries in prepar...
    Read more

  • Can I pay for an ebike through a ride to work scheme?

    We accept vouchers from Cyclescheme, Bike Plus, Halfords cycle2work and Caboodle.
    Your employer will be able to tell you which one they use, when it can be used and how much you can spend.


    Read more

  • I got a puncture in the rear tyre can you send a new tube under warranty?

    Tyres, inner tubes, brake pads and the gear system are classed as wear & tear items and are not covered in the warranty by any bike manufacturer.
    Investing in heavy duty tyres will reduce the chance of a puncture in the future. Regular mainte...
    Read more

  • How do I fit a throttle to my bike?
  • My ebike is 14 months old & has developed a problem. As it wasn't used for 3 months over winter is it still within warranty?

    Your warranty runs for 12 months from date of delivery for the original owner only. Warranty is non transferable.


    Read more

  • My friend has offered me the use of his 48 volt battery can I use it in place of my 36 volt one?

    Like anything electrical, the system is designed to run a specific size of battery. A 48 volt battery has too much power for a 36 volt system, leading to the controller burning out and potentially damaging the rest of the electrics.


    Read more

  • Are disc brakes better than rim brakes?

    Cable actuated disc brakes are better in poor weather and will work even if the rim is buckled. The rim doesn't get worn down because the pads are impacting on a disc instead. The pads are made of a harder compound than rim brake pads and will last lon...
    Read more

  • I can only get 3 of the 4 lights to turn green on my battery, is this normal?

    This is normal..The first light is always red, even when fully charged. The red light is an indication of low power.


    Read more

  • My de restricted 1000w wheel doesn't exceed 30mph, is it faulty?

    The de restricted 1000w rear motor wheel is described has having a top speed of 25mph. As it exceeds this it is not faulty. If more speed is required a 1500w motor will do this. The wheel is designed to assist the rider but not do all the work.


    Read more

  • Are ebikes heavy ?

    Our bikes start at 19kg for the Wallet folding model and go up to 25kg for the Stealth mountain bike.
    This will vary slightly depending on the size of frame,motor and battery.


    Read more

  • What size of bike do I need?

    Unlike a child's bike which is measured by wheel size, adult bikes are measured by frame size. 20" bikes fit people 5'10 to 6' 2". 19" bikes fit people 5' 9" to 5' 11". 18" bikes fit people 5' 8" to 5' 10". 17" bikes fit people 5' 7" to 5' 9". 16" bike...
    Read more

  • Can I use the bike in the rain ?

    Yes, if fitted correctly the system is water resistant. It can be used in rain showers but not submerged. As with any bike the use of power washers for cleaning is NOT advised. It will remove grease from areas that need to be kept lubricated. Regular c...
    Read more

  • Can I ride the bike without the motor being on ?

    Yes, the bike will ride fine without the assistance being on. Our bikes do have higher gears fitted than many non electric bikes but until riding uphill this isn't noticeable. The extra weight of the electrics will make the bike feel a little sluggish ...
    Read more

  • Can I use the bike under the influence of alcohol ?

    It is an offence to operate e-bikes while impaired by alcohol (or drugs ), even if the blood alcohol level is below .08. If banned because of a DUI, you're not allowed to ride an e-bike, even though you don't need a licence to ride one.


    Read more

  • Who can service an ebike and how often ?

    As many independent bike shops now sell ebikes they also have the ability to service them. As with any bike, we advise having it serviced every 5 or 6 months if used leisurely. If used for commuting daily then every 3 or 4 months. Replacement mechanica...
    Read more

  • I have limited space to store a bike, how big are they ?

    Our folding electric bike measures 80cm high x
    100cm long x 30cm wide. This will fit most large cupboards, car rear seats and motor homes.


    Read more

  • Is the battery removable for charging ?

    All the battery types ( with the exception of the folding bikes ) are removable for recharging and to prevent theft. They come with two keys as standard which lock the battery to the accompanying bracket. Each key set is different, so it is best to sep...
    Read more

  • How do I get the pedals to fit ?

    The end of the pedals are marked with an L for left or an R for right. The left pedal is for the crank arm without the chainring on it. The right is for the arm with the ring.
    Both pedal threads should be lightly greased to assist fitting and in ...
    Read more

  • Can I change the non electric components?

    Our non electric parts are bicycle industry standard size eg. 27.2mm seatpost, 25.4 handlebar clamp diameter. We are aware that bar width, stem length, saddle padding etc. are personal preference. Most local bike shops stock a range of parts to customi...
    Read more

  • Can I pay for an ebike through a ride to work scheme?

    We accept vouchers from Cyclescheme, Bike Plus, Halfords cycle2work and Caboodle.
    Your employer will be able to tell you which one they use, when it can be used and how much you can spend.


    Read more

  • I got a puncture in the rear tyre can you send a new tube under warranty?

    Tyres, inner tubes, brake pads and the gear system are classed as wear & tear items and are not covered in the warranty by any bike manufacturer.
    Investing in heavy duty tyres will reduce the chance of a puncture in the future. Regular mainte...
    Read more

  • How do I fit a throttle to my bike?
  • My ebike is 14 months old & has developed a problem. As it wasn't used for 3 months over winter is it still within warranty?

    Your warranty runs for 12 months from date of delivery for the original owner only. Warranty is non transferable.


    Read more

  • What’s included in an electric bike conversion kit UK?

    • Motor: Comes integrated in a wheel size of your choice (reaches maximum speed allowed by UK/EU regulation, i.e. 15.5mph). The middle drive and the rear drives can be de-restricted to power higher than the default 250W.
    • Wheel material: ...
      Read more

  • Pedal Assist System Upgrades?

    If you opt for one of our Front or Rear Drive eKits, you can upgrade it by adding one of our optional Pedal Assistance Systems (PAS). A Pedal Assistance System is a device that senses your pedalling and makes your kit give automatic assistance, i.e. yo...
    Read more

  • Which ekit is right for me?

    The most cost effective strategy in a kit purchase is working out in advance what you’ll generally use it for. That way, you can pick a variation suitable for your needs without adding unnecessary costs. Front and rear drive kits both have their own un...
    Read more

  • Can I fit the kit myself ?

    The kits are designed to be easy to fit. They come with color coded cables and push fit connectors. You don’t need to be a rocket scientist, just a little common sense, cable ties and hand tools. We have installation instructions on the website under "...
    Read more

  • What torque does the motor generate ?

    The 250w motor puts out 28nm of torque.
    The 500w motor puts out 35nm of torque.
    The 1000w motor puts out 46nm of torque.


    Read more

  • Can I refit the gears from my current rear wheel onto a new motored one ?

    The rear drive motors are compatible with 3, 5, 6, 7, 8, 9 or 10 speed freewheels (not compatible with cassette sprockets, i.e. if your bike is fitted with a cassette, you can purchase a freewheel together with your kit for it to fit). If you have a si...
    Read more

  • Will the wheel fit my frame ?

    o fit the front drive eKit, your fork needs to have 100mm distance between the drop-outs (which is the majority of bike forks). To fit the rear drive eKit, the rear dropouts on your bike need to have 135mm clearance (again, this is the case with the ma...
    Read more

  • Do I need to buy an LCD computer to make the kit operate ?

    No. You can run your kit without it. The LCD computer is necessary to unlock the full power of the high power motors. It can be purchased at a later stage if full power is not immediately needed.


    Read more

  • Is the battery removable for charging ?

    All the battery types ( with the exception of the folding bikes ) are removable for recharging and to prevent theft. They come with two keys as standard which lock the battery to the accompanying bracket. Each key set is different, so it is best to sep...
    Read more

  • How do I fit the easy fit PAS Upgrade?

    <iframe width="560" height="315" src="https://www.youtube.com/embed/0zyOU7UPfQ4" frameborder="0" allow="accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>


    Read more

  • How do I fit a pannier rack battery?
  • How do I fit a throttle to my bike?
  • What do I do with the plastic ring on the motor hub?

    The black plastic ring is there to make the 6 rotor bolts easier to remove. If rim brakes (V-Brakes) are used, the plastic ring can be left in situ. If disc brakes are used this ring should be discarded before replacing it with your rotor, using the sa...
    Read more

  • My friend has offered me the use of his 48 volt battery can I use it in place of my 36 volt one?

    Like anything electrical, the system is designed to run a specific size of battery. A 48 volt battery has too much power for a 36 volt system, leading to the controller burning out and potentially damaging the rest of the electrics.


    Read more

  • Are disc brakes better than rim brakes?

    Cable actuated disc brakes are better in poor weather and will work even if the rim is buckled. The rim doesn't get worn down because the pads are impacting on a disc instead. The pads are made of a harder compound than rim brake pads and will last lon...
    Read more

  • I can only get 3 of the 4 lights to turn green on my battery, is this normal?

    This is normal..The first light is always red, even when fully charged. The red light is an indication of low power.


    Read more

  • My de restricted 1000w wheel doesn't exceed 30mph, is it faulty?

    The de restricted 1000w rear motor wheel is described has having a top speed of 25mph. As it exceeds this it is not faulty. If more speed is required a 1500w motor will do this. The wheel is designed to assist the rider but not do all the work.


    Read more

  • How do I fit the Torque Arm?
  • How do I fit a front 250W conversion wheel?
  • Will a 250w kit fit my road bike?

    Most likely. Depending on the type of your road bike, modifications may be necessary. Handlebar accessories such as LED/LCD and throttle will need to be fitted to a handlebar extension ( a T shaped bar that extends out from the stem, can be purchased c...
    Read more

  • What's the difference between a cassette and a freewheel?

    A cassette is a series of rings that slide onto a body on the rear hub and held in place by a lock ring. A freewheel is a one-piece unit that has the body built-in and threads onto the hub. Most cassettes have 8 rings or more, whereas freewheels usuall...
    Read more

  • What ratio is on the freewheel?

    A 6 speed freewheel has a 14 tooth high gear and 28 tooth low gear. 7 speed is similar. 8 speed is 13/28, 9 speed is 13/32, 10 speed is 11/36.


    Read more

  • I want to get to work quicker. Which kit will go at 50mph for 15 miles?

    Our 1000W Rear Drive eKit with a 48V/12Ah battery should achieve this. Please note running it at full power means the battery will likely run out just before hitting 15miles. </br>
    If the 15mile distance is a hard requirement, you’re recomm...
    Read more

  • What is the lifespan of a battery ?

    Depending on the length of your journeys- we would estimate up to 1000 full charge cycles if properly maintained. If you have any questions, please get in touch.


    Read more

  • How fast can I go with an ebike?

    Regulation in the UK/EU restrict ebikes to 250W power and 15.5mph speed. This covers public roads and cycle paths/ shared use paths. Having said that, our ebikes can be de-restricted for higher speed & power when used off-road. CycloTricity is the ...
    Read more

  • Do I need a licence or insurance for riding an ebike?

    As long as you ensure you are using the 250W on-road mode, no licence, insurance or road tax is required for riding on UK roads or cycle paths. The rider must also be over 14 years of age.


    Read more

  • What distance can I get from a fully charged battery ?

    This depends on the type of battery you select. Based on a rider weiging 75kg and cycling on smooth flat terrain with minimal stops/starts, the following guide is what you should expect from most ebike systems (please note most manufacturers exaggerate...
    Read more

  • How do I get the most out of my battery ?

    When you first receive your new equipment, charge the battery for 12 hours and then use your ebike until fully discharged. Do this 3 times. Afterwards, you can charge it as and when is necessary. Usually 3-4 hours would suffice. If you intend to leave ...
    Read more

  • Where's my stuff ?

    The shipping note emailed to you contains the tracking number and the name of the courier company. Delivery is next working day, unless it extends over a UK holiday. We use TNT for overseas deliveries, Tuffnells for bikes and APC for kits, parts and fo...
    Read more

  • Will the wheel fit my frame ?

    o fit the front drive eKit, your fork needs to have 100mm distance between the drop-outs (which is the majority of bike forks). To fit the rear drive eKit, the rear dropouts on your bike need to have 135mm clearance (again, this is the case with the ma...
    Read more

  • Can I visit the premises to see the ebikes/kits first?

    As we are an online company we don't have a dedicated showroom, but you are welcome to pop in to our headquarters anytime between 10am & 4pm, Monday to Friday. If you can phone first to let us know your coming we can charge some batteries in prepar...
    Read more

  • How do I fit a throttle to my bike?
  • I hear people using a lot of different terms for these bikes are they all the same?

    The simple answer is yes! You will hear many different terms for these bike such as motorized bicycle, battery bike, electric bike motor, pedelec, ebike etc but they all refer to a bike that is propelled by an electric wheel for bikes. <br> eBike...
    Read more

  • How comfortable are the eBikes in this section?

    The adjustable stem, suspension forks, soft but sturdy saddles and the gripped handlebars give Cyclotricity eBikes a smooth ride.


    Read more

  • What is the difference between a standard eBike and a ladies eBike?

    Ladies bikes have a step through frame making it easier to get in the saddle. This differs from a standard frame design which some people have difficulty getting their leg over.


    Read more

  • Do you have to pedal e-Bikes constantly to make them work?

    With our eBikes, you cycle as normal, but utilising the different output modes available, you can choose your level of assistance as you pedal. With a pedal assist system as long as the pedals are turned at 3 mph the motor will engage. If a throttle is...
    Read more

  • What are the aesthetic differences with an eBike?

    At first glance, Cyclotricity models look like any other bikes. A closer look though will reveal a couple of key differences.

    A battery pack and a motor.

    The slim battery enclosure above the rear wheel ensures that it looks discreet, an...
    Read more

  • Are ebikes heavy ?

    Our bikes start at 19kg for the Wallet folding model and go up to 25kg for the Stealth mountain bike.
    This will vary slightly depending on the size of frame,motor and battery.


    Read more

  • What size of bike do I need?

    Unlike a child's bike which is measured by wheel size, adult bikes are measured by frame size. 20" bikes fit people 5'10 to 6' 2". 19" bikes fit people 5' 9" to 5' 11". 18" bikes fit people 5' 8" to 5' 10". 17" bikes fit people 5' 7" to 5' 9". 16" bike...
    Read more

  • Can I use the bike in the rain ?

    Yes, if fitted correctly the system is water resistant. It can be used in rain showers but not submerged. As with any bike the use of power washers for cleaning is NOT advised. It will remove grease from areas that need to be kept lubricated. Regular c...
    Read more

  • Can I ride the bike without the motor being on ?

    Yes, the bike will ride fine without the assistance being on. Our bikes do have higher gears fitted than many non electric bikes but until riding uphill this isn't noticeable. The extra weight of the electrics will make the bike feel a little sluggish ...
    Read more

  • Can I use the bike under the influence of alcohol ?

    It is an offence to operate e-bikes while impaired by alcohol (or drugs ), even if the blood alcohol level is below .08. If banned because of a DUI, you're not allowed to ride an e-bike, even though you don't need a licence to ride one.


    Read more

  • Who can service an ebike and how often ?

    As many independent bike shops now sell ebikes they also have the ability to service them. As with any bike, we advise having it serviced every 5 or 6 months if used leisurely. If used for commuting daily then every 3 or 4 months. Replacement mechanica...
    Read more

  • Is the battery removable for charging ?

    All the battery types ( with the exception of the folding bikes ) are removable for recharging and to prevent theft. They come with two keys as standard which lock the battery to the accompanying bracket. Each key set is different, so it is best to sep...
    Read more

  • How do I get the pedals to fit ?

    The end of the pedals are marked with an L for left or an R for right. The left pedal is for the crank arm without the chainring on it. The right is for the arm with the ring.
    Both pedal threads should be lightly greased to assist fitting and in ...
    Read more

  • Can I change the non electric components?

    Our non electric parts are bicycle industry standard size eg. 27.2mm seatpost, 25.4 handlebar clamp diameter. We are aware that bar width, stem length, saddle padding etc. are personal preference. Most local bike shops stock a range of parts to customi...
    Read more

  • Can I pay for an ebike through a ride to work scheme?

    We accept vouchers from Cyclescheme, Bike Plus, Halfords cycle2work and Caboodle.
    Your employer will be able to tell you which one they use, when it can be used and how much you can spend.


    Read more

  • I got a puncture in the rear tyre can you send a new tube under warranty?

    Tyres, inner tubes, brake pads and the gear system are classed as wear & tear items and are not covered in the warranty by any bike manufacturer.
    Investing in heavy duty tyres will reduce the chance of a puncture in the future. Regular mainte...
    Read more

  • How do I fit a throttle to my bike?
  • My ebike is 14 months old & has developed a problem. As it wasn't used for 3 months over winter is it still within warranty?

    Your warranty runs for 12 months from date of delivery for the original owner only. Warranty is non transferable.


    Read more

  • My friend has offered me the use of his 48 volt battery can I use it in place of my 36 volt one?

    Like anything electrical, the system is designed to run a specific size of battery. A 48 volt battery has too much power for a 36 volt system, leading to the controller burning out and potentially damaging the rest of the electrics.


    Read more

  • I can only get 3 of the 4 lights to turn green on my battery, is this normal?

    This is normal..The first light is always red, even when fully charged. The red light is an indication of low power.


    Read more

  • Are ebikes heavy ?

    Our bikes start at 19kg for the Wallet folding model and go up to 25kg for the Stealth mountain bike.
    This will vary slightly depending on the size of frame,motor and battery.


    Read more

  • What size of bike do I need?

    Unlike a child's bike which is measured by wheel size, adult bikes are measured by frame size. 20" bikes fit people 5'10 to 6' 2". 19" bikes fit people 5' 9" to 5' 11". 18" bikes fit people 5' 8" to 5' 10". 17" bikes fit people 5' 7" to 5' 9". 16" bike...
    Read more

  • Can I use the bike in the rain ?

    Yes, if fitted correctly the system is water resistant. It can be used in rain showers but not submerged. As with any bike the use of power washers for cleaning is NOT advised. It will remove grease from areas that need to be kept lubricated. Regular c...
    Read more

  • Can I ride the bike without the motor being on ?

    Yes, the bike will ride fine without the assistance being on. Our bikes do have higher gears fitted than many non electric bikes but until riding uphill this isn't noticeable. The extra weight of the electrics will make the bike feel a little sluggish ...
    Read more

  • Can I use the bike under the influence of alcohol ?

    It is an offence to operate e-bikes while impaired by alcohol (or drugs ), even if the blood alcohol level is below .08. If banned because of a DUI, you're not allowed to ride an e-bike, even though you don't need a licence to ride one.


    Read more

  • Who can service an ebike and how often ?

    As many independent bike shops now sell ebikes they also have the ability to service them. As with any bike, we advise having it serviced every 5 or 6 months if used leisurely. If used for commuting daily then every 3 or 4 months. Replacement mechanica...
    Read more

  • Is the battery removable for charging ?

    All the battery types ( with the exception of the folding bikes ) are removable for recharging and to prevent theft. They come with two keys as standard which lock the battery to the accompanying bracket. Each key set is different, so it is best to sep...
    Read more

  • How do I get the pedals to fit ?

    The end of the pedals are marked with an L for left or an R for right. The left pedal is for the crank arm without the chainring on it. The right is for the arm with the ring.
    Both pedal threads should be lightly greased to assist fitting and in ...
    Read more

  • Can I change the non electric components?

    Our non electric parts are bicycle industry standard size eg. 27.2mm seatpost, 25.4 handlebar clamp diameter. We are aware that bar width, stem length, saddle padding etc. are personal preference. Most local bike shops stock a range of parts to customi...
    Read more

  • Can I pay for an ebike through a ride to work scheme?

    We accept vouchers from Cyclescheme, Bike Plus, Halfords cycle2work and Caboodle.
    Your employer will be able to tell you which one they use, when it can be used and how much you can spend.


    Read more

  • I got a puncture in the rear tyre can you send a new tube under warranty?

    Tyres, inner tubes, brake pads and the gear system are classed as wear & tear items and are not covered in the warranty by any bike manufacturer.
    Investing in heavy duty tyres will reduce the chance of a puncture in the future. Regular mainte...
    Read more

  • How do I fit a throttle to my bike?
  • My ebike is 14 months old & has developed a problem. As it wasn't used for 3 months over winter is it still within warranty?

    Your warranty runs for 12 months from date of delivery for the original owner only. Warranty is non transferable.


    Read more

  • My friend has offered me the use of his 48 volt battery can I use it in place of my 36 volt one?

    Like anything electrical, the system is designed to run a specific size of battery. A 48 volt battery has too much power for a 36 volt system, leading to the controller burning out and potentially damaging the rest of the electrics.


    Read more

  • I can only get 3 of the 4 lights to turn green on my battery, is this normal?

    This is normal..The first light is always red, even when fully charged. The red light is an indication of low power.


    Read more

  • My de restricted 1000w wheel doesn't exceed 30mph, is it faulty?

    The de restricted 1000w rear motor wheel is described has having a top speed of 25mph. As it exceeds this it is not faulty. If more speed is required a 1500w motor will do this. The wheel is designed to assist the rider but not do all the work.


    Read more

  • Are ebikes heavy ?

    Our bikes start at 19kg for the Wallet folding model and go up to 25kg for the Stealth mountain bike.
    This will vary slightly depending on the size of frame,motor and battery.


    Read more

  • What size of bike do I need?

    Unlike a child's bike which is measured by wheel size, adult bikes are measured by frame size. 20" bikes fit people 5'10 to 6' 2". 19" bikes fit people 5' 9" to 5' 11". 18" bikes fit people 5' 8" to 5' 10". 17" bikes fit people 5' 7" to 5' 9". 16" bike...
    Read more

  • Can I use the bike in the rain ?

    Yes, if fitted correctly the system is water resistant. It can be used in rain showers but not submerged. As with any bike the use of power washers for cleaning is NOT advised. It will remove grease from areas that need to be kept lubricated. Regular c...
    Read more

  • Can I ride the bike without the motor being on ?

    Yes, the bike will ride fine without the assistance being on. Our bikes do have higher gears fitted than many non electric bikes but until riding uphill this isn't noticeable. The extra weight of the electrics will make the bike feel a little sluggish ...
    Read more

  • Can I use the bike under the influence of alcohol ?

    It is an offence to operate e-bikes while impaired by alcohol (or drugs ), even if the blood alcohol level is below .08. If banned because of a DUI, you're not allowed to ride an e-bike, even though you don't need a licence to ride one.


    Read more

  • Who can service an ebike and how often ?

    As many independent bike shops now sell ebikes they also have the ability to service them. As with any bike, we advise having it serviced every 5 or 6 months if used leisurely. If used for commuting daily then every 3 or 4 months. Replacement mechanica...
    Read more

  • Is the battery removable for charging ?

    All the battery types ( with the exception of the folding bikes ) are removable for recharging and to prevent theft. They come with two keys as standard which lock the battery to the accompanying bracket. Each key set is different, so it is best to sep...
    Read more

  • How do I get the pedals to fit ?

    The end of the pedals are marked with an L for left or an R for right. The left pedal is for the crank arm without the chainring on it. The right is for the arm with the ring.
    Both pedal threads should be lightly greased to assist fitting and in ...
    Read more

  • Can I change the non electric components?

    Our non electric parts are bicycle industry standard size eg. 27.2mm seatpost, 25.4 handlebar clamp diameter. We are aware that bar width, stem length, saddle padding etc. are personal preference. Most local bike shops stock a range of parts to customi...
    Read more

  • Can I pay for an ebike through a ride to work scheme?

    We accept vouchers from Cyclescheme, Bike Plus, Halfords cycle2work and Caboodle.
    Your employer will be able to tell you which one they use, when it can be used and how much you can spend.


    Read more

  • I got a puncture in the rear tyre can you send a new tube under warranty?

    Tyres, inner tubes, brake pads and the gear system are classed as wear & tear items and are not covered in the warranty by any bike manufacturer.
    Investing in heavy duty tyres will reduce the chance of a puncture in the future. Regular mainte...
    Read more

  • How do I fit a throttle to my bike?
  • My ebike is 14 months old & has developed a problem. As it wasn't used for 3 months over winter is it still within warranty?

    Your warranty runs for 12 months from date of delivery for the original owner only. Warranty is non transferable.


    Read more

  • My friend has offered me the use of his 48 volt battery can I use it in place of my 36 volt one?

    Like anything electrical, the system is designed to run a specific size of battery. A 48 volt battery has too much power for a 36 volt system, leading to the controller burning out and potentially damaging the rest of the electrics.


    Read more

  • I can only get 3 of the 4 lights to turn green on my battery, is this normal?

    This is normal..The first light is always red, even when fully charged. The red light is an indication of low power.


    Read more

  • Is an electric mountain bike right for me?

    This mainly depends on the type of riding you are doing. These bikes are great fun off road and made to be more durable than standard ebikes. <br/><br/>However they do tend to weigh slightly more and have high powered systems that can only ...
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  • Are ebikes heavy ?

    Our bikes start at 19kg for the Wallet folding model and go up to 25kg for the Stealth mountain bike.
    This will vary slightly depending on the size of frame,motor and battery.


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  • What torque does the motor generate ?

    The 250w motor puts out 28nm of torque.
    The 500w motor puts out 35nm of torque.
    The 1000w motor puts out 46nm of torque.


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  • What size of bike do I need?

    Unlike a child's bike which is measured by wheel size, adult bikes are measured by frame size. 20" bikes fit people 5'10 to 6' 2". 19" bikes fit people 5' 9" to 5' 11". 18" bikes fit people 5' 8" to 5' 10". 17" bikes fit people 5' 7" to 5' 9". 16" bike...
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  • Can I use the bike in the rain ?

    Yes, if fitted correctly the system is water resistant. It can be used in rain showers but not submerged. As with any bike the use of power washers for cleaning is NOT advised. It will remove grease from areas that need to be kept lubricated. Regular c...
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  • Can I ride the bike without the motor being on ?

    Yes, the bike will ride fine without the assistance being on. Our bikes do have higher gears fitted than many non electric bikes but until riding uphill this isn't noticeable. The extra weight of the electrics will make the bike feel a little sluggish ...
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  • Can I use the bike under the influence of alcohol ?

    It is an offence to operate e-bikes while impaired by alcohol (or drugs ), even if the blood alcohol level is below .08. If banned because of a DUI, you're not allowed to ride an e-bike, even though you don't need a licence to ride one.


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  • Who can service an ebike and how often ?

    As many independent bike shops now sell ebikes they also have the ability to service them. As with any bike, we advise having it serviced every 5 or 6 months if used leisurely. If used for commuting daily then every 3 or 4 months. Replacement mechanica...
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  • Is the battery removable for charging ?

    All the battery types ( with the exception of the folding bikes ) are removable for recharging and to prevent theft. They come with two keys as standard which lock the battery to the accompanying bracket. Each key set is different, so it is best to sep...
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  • How do I get the pedals to fit ?

    The end of the pedals are marked with an L for left or an R for right. The left pedal is for the crank arm without the chainring on it. The right is for the arm with the ring.
    Both pedal threads should be lightly greased to assist fitting and in ...
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  • Can I change the non electric components?

    Our non electric parts are bicycle industry standard size eg. 27.2mm seatpost, 25.4 handlebar clamp diameter. We are aware that bar width, stem length, saddle padding etc. are personal preference. Most local bike shops stock a range of parts to customi...
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  • Can I pay for an ebike through a ride to work scheme?

    We accept vouchers from Cyclescheme, Bike Plus, Halfords cycle2work and Caboodle.
    Your employer will be able to tell you which one they use, when it can be used and how much you can spend.


    Read more

  • I got a puncture in the rear tyre can you send a new tube under warranty?

    Tyres, inner tubes, brake pads and the gear system are classed as wear & tear items and are not covered in the warranty by any bike manufacturer.
    Investing in heavy duty tyres will reduce the chance of a puncture in the future. Regular mainte...
    Read more

  • How do I fit a throttle to my bike?
  • My ebike is 14 months old & has developed a problem. As it wasn't used for 3 months over winter is it still within warranty?

    Your warranty runs for 12 months from date of delivery for the original owner only. Warranty is non transferable.


    Read more

  • My friend has offered me the use of his 48 volt battery can I use it in place of my 36 volt one?

    Like anything electrical, the system is designed to run a specific size of battery. A 48 volt battery has too much power for a 36 volt system, leading to the controller burning out and potentially damaging the rest of the electrics.


    Read more

  • Are disc brakes better than rim brakes?

    Cable actuated disc brakes are better in poor weather and will work even if the rim is buckled. The rim doesn't get worn down because the pads are impacting on a disc instead. The pads are made of a harder compound than rim brake pads and will last lon...
    Read more

  • I can only get 3 of the 4 lights to turn green on my battery, is this normal?

    This is normal..The first light is always red, even when fully charged. The red light is an indication of low power.


    Read more

  • My de restricted 1000w wheel doesn't exceed 30mph, is it faulty?

    The de restricted 1000w rear motor wheel is described has having a top speed of 25mph. As it exceeds this it is not faulty. If more speed is required a 1500w motor will do this. The wheel is designed to assist the rider but not do all the work.


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