This indicates a healthy battery. Which means there is either a loose connection, or there is a fault in either the controller or the LED/LCD. Do the following:
1- Unplug all the cable connections in your system. Plug them back in again with the arrows aligned and pushed all the way in. Does it make a difference?
If not, please send us both the controller and the LED/LCD for repair/replacement:
1- Copy the link of this page from your browser. Contact us with a brief explanation and include the link of this page with your support request.
2- A technical advisor will be allocated to you and will contact you very soon. They will personally manage your case until it is resolved.
3- If your product is under warranty, our technician will provide you with a unique number and a form which you must include with the items you send back to us. Please note, you must also provide proof of purchase with any items you send back under warranty.