DIAGNOSE A PROBLEM
So that we can help you better, please follow this guide to narrow down the issue you're having before contacting us. This way, we'll be able to identify the problem and resolve it for you far more effectively.
My eBike/eKit:
Makes a loud noise coming from the motor
Is completely dead on both the Pedal Assist and Throttle
The battery doesn't take charge
The LED/LCD display doesn't turn on
The LED display is flashing on the low battery indicator despite the battery being fully charged
The LCD display is showing an error code
Doesn't de-restrict beyond the 250W setting even though I have a 500W/1000W product
None of the above, I have a mechanical issue with my bike. Not a technical/electrical issue