The courier company will refuse to collect it if it is not packaged appropriately eg boxed, to prevent damage in transit.
We offer a one year warranty covering the following items on your bike (including all electrical parts), this can be extended to two years from the date of purchase for £99.99 via Cyclotricity or you’re main dealer ( T&C’s will remain the same throughout the two year warranty period). Extended warranty must be purchased at or within 3month of original purchase, registration of serial numbers will be required . The warranty covers technical faults which have not been in anyway caused by the user deliberately or accidentally.
Exceptions to limited Warranty
We offer a one year warranty on all items inside your eKit box. The warranty only covers technical faults which have not been in anyway caused by the user deliberately or accidentally.
Exceptions to limited Warranty
Spinning out the axles inside of your dropouts – We are unable to be there when the kit is installed so it is up to you to understand the high torque involved at the dropouts and install them correctly.
If your dropouts are not correctly suited to fit the axle then you should not install the kit on those forks. Get new forks, file the forks to the axle fit “flush” or contact your dealership to return the kit. We will not refund or replace a motor that has been “spun out”.
Connecting a battery larger than 36 volts can damage the controller, wires and/or connectors. Damaging any kit component or motor by connecting the wrong battery type will void the warranty. The Cyclotricity eKit will work with a 36 volt Lithium-ion battery pack only. We strongly recommend the use of a Cyclotricity battery for best compatibility and performance.
Water Damage -
The warranty does not include damage from power surges, use of improper charger, improper maintenance or other such misuse, or normal wear. The Cyclotricity electrical parts should NEVER be submerged in liquid or left in the rain for prolonged periods.
Postage costs of all returns are to be covered by the buyer.
Delivering items back to your dealer for repair will be at your own expense. You are, therefore, recommended to follow the troubleshooting instructions on our your user manual as much as you can to identify the faulty parts and send them separately for replacement.
Those parts and/or products which are determined by Cyclotricity to be defective and to qualify for warranty replacement will be provided at no charge, only after a valid warranty claim is processed by Cyclotricity.
Warranty claims must be made by the original purchaser by contacting the original Cyclotricity dealer within the warranty period. Shipping & Handling fees will apply to all orders placed for warranty parts and/or products and will be invoiced to the customer/warranty claimant prior to said parts and/or products are shipped from Cyclotricity.
Cyclotricity, at its sole discretion, has the option of replacing with a new part, or factory re-certified part. The Limited Warranty stated herein is in lieu of and expressly excludes all other warranties not expressly set forth herein, whether expressed or implied by law or otherwise, including, but not limited to, any warranties for merchantability and/or fitness for any particular purpose. Cyclotricity shall in no event be liable or responsible for incidental or consequential losses, damages or expenses in connection with their products. The liability of Cyclotricity hereunder is expressly limited to the replacement of goods complying with this warranty or at the sole discretion of Cyclotricity to the repayment of an amount equivalent to the purchase price of the product in question.
NOTE: Damaged caused by water, dropping or any collision is NOT covered by the warranty offer.