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Error code - 02

This means “abnormal motor phase”. Do the following:

1- Disconnect the motor cable form motor and controller. Plug it back in again with the arrows aligned and pushed all the way in.

If this doesn’t help, send us the motor for testing.

 

What to do next:

 

1- Copy the link of this page from your browser. Contact us with a brief explanation and include the link of this page with your support request.

2- A technical advisor will be allocated to you and will contact you very soon. They will personally manage your case until it is resolved. 

3- If your product is under warranty, our technician will provide you with a unique number and a form which you must include with the items you send back to us. Please note, you must also provide proof of purchase with any items you send back under warranty.

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