This means “Fault in either motor or controller”. Start by sending us the controller an LCD to save on shipping cost. We’ll test them both and advise if one of them is indeed faulty. If so we’ll send you a replacement. Otherwise, we'll ask for the motor to be sent subsequently to complete the testing.
1- Copy the link of this page from your browser. Contact us with a brief explanation and include the link of this page with your support request.
2- A technical advisor will be allocated to you and will contact you very soon. They will personally manage your case until it is resolved.
3- If your product is under warranty, our technician will provide you with a unique number and a form which you must include with the items you send back to us. Please note, you must also provide proof of purchase with any items you send back under warranty.