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LED/LCD doesn't turn on - Different Voltages - Healthy Battery

This indicates a healthy battery. Which means there is either a loose connection, or there is a fault in either the controller or the LED/LCD. Do the following:

1- Unplug all the cable connections in your system. Plug them back in again with the arrows aligned and pushed all the way in. Does it make a difference?

If not, please send us both the controller and the LED/LCD for repair/replacement: 

 

 

What to do next:

 

1- Copy the link of this page from your browser. Contact us with a brief explanation and include the link of this page with your support request.

2- A technical advisor will be allocated to you and will contact you very soon. They will personally manage your case until it is resolved. 

3- If your product is under warranty, our technician will provide you with a unique number and a form which you must include with the items you send back to us. Please note, you must also provide proof of purchase with any items you send back under warranty.

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